This Privacy Policy explains how ChopWin SL collects, uses, stores, and protects your personal information when you use our website or mobile app in Sierra Leone. By creating an account and using our services, you agree to the practices described below.
We take your privacy seriously and are committed to protecting your personal data.
1. Information We Collect
When you register and use ChopWin, we may collect the following information:
- Full name
- Date of birth
- Phone number
- Email address
- Payment details
- IP address and device information
- Transaction history and gaming activity
We only collect information necessary to provide our services and comply with legal requirements.
2. How We Use Your Information
We use your personal data to:
- Create and manage your account
- Process deposits and withdrawals
- Verify your identity
- Provide customer support
- Improve our platform and user experience
- Prevent fraud and illegal activities
- Send important updates or promotional offers (if you opt in)
We do not sell your personal data to third parties.
3. Identity Verification (KYC)
To ensure security and prevent fraud, we may request documents such as:
- Valid government-issued ID
- Proof of address
- Proof of payment method ownership
Verification is required before certain withdrawals are approved.
4. Data Protection & Security
We implement technical and organizational security measures to protect your data from:
- Unauthorized access
- Data loss
- Misuse or alteration
Sensitive information, including payment details, is encrypted using secure technologies.
5. Sharing of Information
Your data may be shared only when necessary with:
- Payment service providers
- Identity verification services
- Regulatory authorities (if required by law)
- Fraud prevention partners
All third-party providers are required to protect your information.
6. Cookies & Tracking Technologies
ChopWin uses cookies to:
- Improve website functionality
- Remember user preferences
- Analyze site performance
- Enhance security
You may disable cookies in your browser settings, but some features may not function properly.
7. Data Retention
We retain your personal data for as long as your account remains active and as required by applicable laws. Once no longer needed, your data will be securely deleted or anonymized.
8. Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Request deletion (where legally permitted)
- Opt out of promotional communications
To exercise your rights, contact our support team.
9. Changes to This Policy
ChopWin reserves the right to update this Privacy Policy at any time. Updated versions will be posted on the website. Continued use of the platform constitutes acceptance of any changes.
If you have questions about how your data is handled, please contact customer support before continuing to use our services and also read the terms & conditions.